Automated Attendant

Requirements: You must subscribe to Bright House Networks Business Phone, Business Voice Mail and have a touch-tone phone.

All Automated Attendant settings and options are configured online via the Manage My Services page. All recordings are made using the prompts located on the Voice Mail system.

To Configure: Go to: http://business.brighthouse.com/manage_my_services/ and sign in or register if you do not have a username and paswword.

1. Click on View All Voice Services.
2. Then click Configure Your Automated Attendant Settings.
3. Activate Automated Attendant "ON" or "OFF"
4. Configure when Automated Attendant should answer calls: “Always” or “Only at Specified Times”.
5. To set the number of rings your main line will ring before Automated Attendant answers, or to direct calls to an outside line, click on the question marks on the right side of the configuration page.
6. Setup Menu Tree of prompts for callers to select from when Automated Attendant answers.
7. Configure Dial by Name Directory.
8. Select system prompt language: English or Spanish.

To setup your recordings:

1. From your touch-tone phone access your Voice Mail box and press 3 from the main menu. Your active greeting type is announced if one is recorded.
2. Follow the prompts to set up Standard Greetings, Name Greetings and Inbound Call Greetings.

Turning Automated Attendant On and Off by phone:

1. Access your mailbox and press 6 from the main menu.
2. Press 3 from the Incoming Calls menu to turn Automated Attendant on or off. 

Note: This acts as a toggle key. If Automated Attendant is off, pressing 3 turns the feature on, and vice versa. 

Automated Attendant can help your business improve productivity and lower costs by connecting your callers to the right party without the cost of a live operator.

• Simple, user-friendly voice prompt setup– utilizes menu prompts available on existing Voice Mail system.
• Quick easy online configuration via the Manage My Services page- accessible through any browser from any Internet connection.
• Auto Attendant provides the following capabilities:
  • Directory– Dial by Name
  • Customer defined prompts (i.e., for Sales, press 1, Customer Service, press 2)
  • Time of day routing, as well as weekend and holiday routing which provides a standard greeting (and associated routing) that is played during normal business hours, and a different greeting (and associated routing) for non-business hours.
  • English/ Spanish prompts
  • 24/7 Bright House Networks Business Solutions customer support by phone and online
    

Bright House Networks understands how important every client interaction is for the future of your company. With Automated Attendant you can ensure that you never miss an important business call, while simultaneously increasing customer satisfaction by correctly routing their calls.

• Performs call routing efficiently like a live operator, without the costs.
• Gives callers the appearance that your business is a large, well-established business.
• Eliminates the possibility of missed opportunities and increases customer satisfaction by ensuring that callers get the correct extension for assistance.
• No equipment to purchase or support. Works with all existing touch-tone phones.
• No capital costs or maintenance expense – all such costs of hardware, software and responsibility maintenance are handled by Bright House Networks 24/7, all year round.
• One low monthly rate.